Terms & Conditions – ilaalistudio.com
Last updated: Friday/10/23/2026.
1. General Overview & Business Information
Welcome to ilaalistudio.com ("Website"), owned and operated by Liza Alison Acevedo Morales, operating as an independent sole proprietor (Einstaklingsfyrirtæki) registered in Iceland under Kennitala:160681-5009.
- Business Name: ilaali studio
- Operating Address: Blönduhlíð 2, Reykjavík, Iceland
- Official Email: contact@ilaalistudio.com
- Telephone: +354 7805188
By accessing, browsing, or making a purchase on this Website, you agree to be bound by these Terms and Conditions.
2. Slow Fashion & Artisan Business Model
ilaali studio is an independent, slow-fashion studio managed exclusively by its founder and sole artisan.
- Craftsmanship & Production: Every physical item (handcrafted textile wall art, merino wool and silk knits, upcycled/intervened garments) is created or finished individually by hand.
- Natural Variations: Due to the artisan nature of slow fashion and hand-stitching on paper or textiles, minor variations in texture, color, and weave are inherent characteristics of original art and do not constitute defects.
- Limited Production: Products are offered in limited quantities or as one-of-a-kind pieces.
3. Products & Services Offered
- Physical Textile Art & Slow Fashion: Decorative textile wall art (stitches on paper and forms), hand-knitted pieces using natural fibers (merino wool, silk), and upcycled/redesigned garments.
- Digital Products (PDF Patterns): Downloadable digital knitting and crafting pattern guides.
4. Pricing, Taxes & Currencies
- Prices are displayed in [ISK / EUR] and include applicable Icelandic VAT (VSK) for domestic transactions where required by law.
- For international orders (deliveries outside of Iceland), prices represent export purchases. Import duties, local VAT, or customs clearance fees applicable in the destination country are the sole responsibility of the customer.
- We reserve the right to modify prices at any time without prior notice.
5. Payment Methods & Security
Payments are processed safely and securely through our authorized payment gateway provider, Rapyd Europe hf.
- Card Security: All credit card and debit card transactions are encrypted using PCI-DSS compliant technology. ilaali studio does not collect, process, or store sensitive credit card details or financial information on its servers.
- Accepted Payment Methods: Visa, MasterCard, and other major payment cards displayed at checkout.
6. Fulfillment & Delivery Timelines
- Ready-to-ship Items: Processed and dispatched within 3–7 business days.
- Made-to-Order / Custom Art: As a single-artisan slow fashion studio, made-to-order pieces require a creation period of 2 to 4 weeks prior to shipment.
- Delivery Delays: ilaali studio is not responsible for international customs delays or third-party postal delays beyond our reasonable control.
7. Digital Downloads Policy
Due to the immediate access provided upon purchase, all sales of digital products (PDF patterns and guides) are final, non-refundable, and non-exchangeable once access or download links are delivered.
8. Intellectual Property Rights
All content on ilaalistudio.com—including text, graphics, logos, photos, textile designs, and downloadable PDF patterns—is the exclusive intellectual property of Liza Alison Acevedo Morales and iLAALi studio. PDF patterns are sold strictly for personal use. Copying, redistributing, reselling, or commercially exploiting any digital pattern or design without explicit written consent is strictly prohibited.
9. Governing Law & Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of Iceland. Any legal proceedings or disputes arising out of these terms shall be subject to the jurisdiction of the courts of Iceland. European Economic Area (EEA) consumers may also utilize the European Commission’s Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr.
10. Contact Information
For any inquiries regarding these Terms and Conditions or your orders, please reach out directly:
- Email: contact@ilaalistudio.com
- Location: Reykjavík, Iceland
Privacy Policy – ilaalistudio.com
Last updated: Friday/10/23/2026
1. Introduction & Data Controller
Welcome to ilaalistudio.com ("Website"). We respect your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Icelandic data protection laws (Lög um persónuvernd og vinnslu persónuupplýsinga).
- Data Controller:Liza Alison Acevedo Morales, operating as iLAALi studio (Einstaklingsfyrirtæki)
- Kennitala: 160681-5009
- Business Location: Reykjavík, Iceland
- Contact Email: contact@ilaalistudio.com
- Website: https://www.ilaalistudio.com
2. Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our Website, place an order, download digital products, or contact us:
- Order & Identity Data: Full name, shipping address, billing address, phone number, and email address.
- Digital Download Data: Email address and IP address required for delivering downloadable PDF pattern files.
- Technical & Usage Data: IP address, browser type, device information, and browsing patterns collected via cookies when you navigate ilaalistudio.com.
3. How We Use Your Personal Data
We process your personal information strictly for the following business and legal purposes:
- Order Fulfillment: To process, pack, and ship physical textile art, merino/silk knits, and upcycled garments, or to automatically send downloadable PDF patterns.
- Payment Processing: To facilitate secure credit and debit card transactions.
- Customer Support: To communicate with you regarding your orders, shipping updates, or custom art inquiries.
- Legal & Tax Compliance: To comply with accounting, tax reporting, and invoicing obligations mandated by Skatturinn (Iceland Revenue and Customs).
4. Payment Security & Third-Party Processors
We prioritize the security of your financial transactions:
- Credit/Debit Card Security: All card transactions on ilaalistudio.com are encrypted and processed securely by our authorized third-party payment gateway, Rapyd Europe hf.
- Financial Data Protection: ilaali studio does not collect, store, or process credit card numbers or sensitive banking details on its servers. All payment processing conforms strictly to PCI-DSS (Payment Card Industry Data Security Standards) enforced by Rapyd.
5. Data Sharing & Third-Party Service Providers
We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers required to operate our business:
- E-commerce Platform: Wix.com (hosts our store, website forms, and digital delivery systems).
- Payment Gateway: Rapyd Europe hf. (processes payments securely).
- Shipping Carriers: Íslandspóstur (Posturinn) and international postal or courier services (to deliver your physical packages).
- Legal & Regulatory Authorities: Skatturinn or Icelandic regulatory authorities when legally required by law or tax regulations.
6. Data Retention
- Transaction & Accounting Records: Personal data tied to physical or digital purchases is retained for up to 7 years in compliance with Icelandic book-keeping and tax regulations (Lög um bókhald).
- General Inquiries: Contact emails and messages are retained for as long as necessary to resolve your request.
7. Your Legal Rights (GDPR / Icelandic Data Protection)
Under applicable European and Icelandic privacy laws, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request that we correct inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data, subject to non-overriding legal or tax retention duties (e.g., Skatturinn accounting records).
- Right to Restrict Processing: You may request that we limit the processing of your personal data under specific circumstances.
To exercise any of these rights, please contact us directly at contact@ilaalistudio.com. You also have the right to lodge a complaint with the Icelandic Data Protection Authority (Persónuvernd) at www.personuvernd.is.
8. Cookies & Analytics
Our Website utilizes essential cookies provided by Wix.com to enable secure shopping cart functionalities, session management, and basic analytics. You can manage or disable cookie preferences directly through your browser settings.
9. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us:
- Email: contact@ilaalistudio.com
- Location: Reykjavík, Iceland
Shipping, Returns and Refunds Policy – ilaalistudio.com
Last updated: [Friday / 10/23/2026
Thank you for supporting independent slow fashion and handcrafted textile art. Every piece created at ilaali studio is made with care, patience, and attention to detail. Below you will find our complete shipping, delivery, and return guidelines.
1. Business & Fulfillment Information
All orders are processed, packed, and shipped directly from our studio in Reykjavík, Iceland.
- Operating Entity: ilaali studio (Einstaklingsfyrirtæki)
- Owner: Liza Alison Acevedo Morales Kennitala:160681-5009
- Location: Reykjavík, Iceland
- Contact Email: contact@ilaalistudio.com
2. Production & Processing Timelines
Because ilaali studio operates as a single-artisan slow fashion brand, processing times vary depending on the product type:
- Ready-to-Ship Items (In-Stock Art & Apparel): Dispatched within 3–7 business days.
- Made-to-Order / Custom Textile Art: Handcrafted individually upon order. Please allow 2 to 4 weeks for creation prior to dispatch. In some cases, we talk directly with the customer to inform them of the timeframe, depending on the size or complexity of making the product.
- Digital Products (PDF Patterns): Delivered automatically and instantly via email/download link upon successful checkout.
3. Shipping Methods & Estimated Delivery
We ship locally within Iceland and internationally to selected destinations.
- Domestic Shipping (Iceland): Delivered via Íslandspóstur (Posturinn). Estimated delivery time is 2–4 business days.
- International Shipping: Shipped via trackable international postal services. Estimated delivery time ranges between 7–21 business days depending on destination and local clearance.
- Tracking: Once your package has dispatched, you will receive a Shipping Confirmation email containing your direct tracking number.
4. Customs, Import Taxes & Duties
- Taxes on Export: International orders shipped outside of Iceland represent export sales and are exempt from Icelandic VAT (VSK) at checkout.
- Import Charges: International packages may be subject to customs duties, VAT, or import handling fees determined by the destination country’s local government. All customs duties and import fees are the sole responsibility of the customer.
- Customs Holds: ilaali studio is not responsible for postal delays caused by international customs inspections or clearance procedures.
5. Returns & Refunds Policy
A. Digital Downloads (PDF Patterns & Guides)
Due to the immediate digital access provided upon purchase, all sales of digital downloadable PDF patterns and guides are final, non-refundable, and non-exchangeable once access links are generated.
B. Physical Handcrafted Items (Textile Wall Art, Knits & Upcycled Garments)
- Return Window: We accept return requests for eligible physical items within 14 calendar days from the date of delivery.
- Item Condition:
- Decorative Textile Wall Art (stitches on paper and textile forms): Must be returned completely undamaged, in its original pristine condition, and secured in its original packaging.
- Merino/Silk Knits & Upcycled Garments: Must be unworn, unwashed, free of odors (perfume, smoke, pets), and with all original tags attached.
- Exclusions: Custom-made or commissioned textile pieces are Final Sale and cannot be returned or exchanged.
- Return Shipping Costs: Return shipping costs are the sole responsibility of the customer (unless the item arrived defective or damaged). We strongly recommend using a tracked shipping service, as we cannot issue refunds for items lost or damaged during return transit.
- Exchanges: Because our physical textile art, knits, and upcycled garments are unique, one-of-a-kind pieces, direct exchanges are subject to stock availability. Otherwise, store credit or a full refund for the item value will be issued.
C. Textile & Fiber Characteristics
Unpacking Note: Decorative textile wall art and natural fibers (merino wool, silk) may require gentle settling after transit. Please allow wall hangings to rest for 24–48 hours after unpacking. Minor natural variations in hand-stitched details, paper textures, and textile weaves celebrate the unique handmade nature of slow fashion and original art, and are not considered defects.
6. Damaged or Defective Items
We inspect and pack every item with extreme care. If your package arrives damaged in transit:
1. Contact us within 48 hours of delivery at contact@ilaalistudio.com.
2. Include clear photographs showing the damage to both the product and the outer packaging.
3. We will work with you immediately to arrange a repair, replacement, or full refund.
7. Contact Us
For any shipping or return queries, please reach out to us directly:
- Email: contact@ilaalistudio.com
- Studio Location: Reykjavík, Iceland
Digital Products Policy
1. Instant Access & Waiver of Withdrawal Right
All digital downloads, graphics, templates, or digital media are available immediately upon purchase completion.
Notice for EU/EEA Consumers: By completing the purchase of a digital product and initiating the instant download/stream, you expressly consent to immediate performance of the contract and acknowledge that you lose your statutory 14-day right of withdrawal/cancellation under EU Consumer Rights Directive rules.
2. Refund Exclusions for Digital Products
Due to the nature of digital goods, all sales of digital products are final and non-refundable once downloaded or accessed, unless the file is proven to be corrupted or defective and cannot be replaced.
3. Personal License & Use Terms
Purchasing a digital product grants you a single, non-transferable, non-exclusive license for personal use only. You may not resell, redistribute, sub-license, share, or claim ownership of any digital assets purchased from Ilaali Studio.
Custom Order Policy
1. Proofing & Approvals
-
Custom orders begin production only after initial consultation and client sign-off on digital proofs (where applicable).
-
It is the customer's responsibility to review proofs carefully for design details, dimensions, text, and spelling before final approval.
2. Production Timelines
Production for custom work typically takes [e.g., 2–4 weeks] after proof approval. Estimated completion dates are guidelines and do not account for shipping times.
3. Cancellations & Non-Refundable Status
-
Non-Refundable: Custom, personalized, or bespoke items cannot be returned, exchanged, or canceled once production has commenced or final proof approval has been granted.
-
Deposit / Partial Refund: If a custom order is canceled prior to production but after initial design work has begun, a design fee of [e.g., 25%–50%] will be retained from the refund to cover initial labor.